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Owned and operated by Train and Restore USA, our team is ready to answer your questions about equipment, orders, and recovery setups.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by an estimated transit time of 5 to 8 business days. Once your order ships, you will receive a tracking number via email so you can monitor delivery progress.
How can I track my order?
After your order is processed and shipped, we send a confirmation email with a tracking link. If you have not received your tracking details within 3 business days, feel free to contact us with your order number and we will locate it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or setup, please refer to our Return Policy page for complete details on how to initiate a return.
Can I exchange an item for a different model?
We will walk you through the exchange process and help you find the right match for your goals.
How do I choose between different cold plunge or sauna models?
Consider the available space in your home, desired temperature range for cold plunges, or heat type for saunas such as infrared versus traditional. Our team can help you compare features, dimensions, and capacity so you select the unit that fits your recovery routine.
What kind of space do I need for a smith machine or treadmill?
Smith machines typically require a dedicated area with adequate ceiling height and floor clearance for safe movement. Treadmills need a flat, stable surface with room behind for safety. Check each product listing for exact dimensions and clearance recommendations.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team responds to every inquiry within one business day so your questions never sit unanswered.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If your equipment is not the right fit, our 30-Day Returns policy gives you time to decide with confidence.
